kbx8 Privacy Policy
The security of your personal information is our highest priority. This policy describes how kbx8 collects, uses, and protects your data.
Introduction & Definitions
kbx8 is a trusted online casino and betting platform in Bangladesh. We place the highest importance on our users' privacy and are firmly committed to protecting their personal information. This privacy policy explains how kbx8 collects, stores, and uses your data when necessary.
By using our platform, you are considered to have agreed to the terms of this privacy policy. If you do not agree with any part of this policy, please refrain from using our services and contact us for assistance.
What is "personal information"?
Any information that can directly or indirectly identify you — such as your name, email address, mobile number, financial transaction details, or device identifiers.
What does "processing" mean?
Any operation carried out on your data — collection, recording, organisation, storage, adaptation, modification, retrieval, or deletion.
What kind of data is collected
kbx8 collects only the information necessary to provide our services. We avoid collecting unnecessary data and follow a policy of keeping data collection to a minimum.
2.1 Registration & Account Information
When creating and managing an account, we may collect the following information:
- Full name and date of birth (for age verification)
- Email address and mobile number
- Residential address
- Identity verification documents (copy of national ID card or passport)
- Preferred language and communication method
2.2 Financial Transaction Information
During deposits and withdrawals, we record the following information:
- Mobile banking number (bKash, Nagad, or Rocket)
- Transaction amount, date, and time
- Transaction reference number
- Account balance and bonus history
2.3 Technical & Usage Information
When you use our platform, certain information is collected automatically:
- IP address and device identifiers
- Browser type and operating system
- Login time and session duration
- Platform activity logs (games, bets, navigation)
- Cookies and local storage data
Purpose of Data Use
kbx8 uses your information only for specific, legitimate, and fair purposes. Your data is never sold to third-party advertisers.
Account Management
To register your account, verify your age, confirm your identity, and maintain account security.
Transaction Processing
To process deposits and withdrawals via bKash, Nagad, and Rocket, and to maintain financial records.
Customer Support
To assist with your questions, complaints, and issues, and to respond via live chat and email.
Fraud Prevention
To detect and prevent suspicious activity, money laundering, and misuse of the platform.
Service Improvement
To analyse platform performance, fix errors, and improve the user experience.
Important Notifications
To send important account updates, policy changes, and security alerts.
Data Storage & Security
kbx8 applies industry-standard technical and organisational measures to protect your information from unauthorised access, modification, disclosure, or destruction.
4.1 Technical Security Measures
- SSL/TLS encryption is used for all data transmissions
- Stored sensitive information is kept in encrypted form
- Data is stored in a secure server environment
- Regular security audits and vulnerability assessments are conducted
- Firewalls and intrusion detection systems are kept active
4.2 Data Retention Period
We retain your information for as long as your account is active or as needed to provide services. After account closure, certain information may be retained for legal obligations, dispute resolution, or fraud prevention purposes. Financial transaction records are kept in accordance with applicable legal timeframes.
Sharing Data with Third Parties
kbx8 never sells your personal information to third parties. However, limited data sharing may be necessary in the specific circumstances described below:
Payment Processors
The minimum information required to complete transactions via bKash, Nagad, and Rocket is shared with the relevant payment processor.
Legal Obligations
Information may be disclosed pursuant to a court order, a legally valid request from a law enforcement authority, or a requirement under applicable law.
Service Providers
Selected trusted service providers for technical infrastructure, cybersecurity, and analytics operate under limited access and confidentiality agreements.
Outside of the above cases, kbx8 does not share your information with any third party without your explicit consent.
Cookies & Tracking Technologies
kbx8 uses cookies and similar technologies to improve your browsing experience and to ensure the platform operates correctly.
6.1 Types of Cookies We Use
- Essential cookies: Required for the basic operation of the platform — login sessions, account security, and saving language preferences.
- Functional cookies: To remember your preferences and settings and to improve the user experience.
- Analytics cookies: To collect platform usage statistics — this information is processed in fully anonymous form.
6.2 Cookie Controls
You can reject or delete cookies at any time by changing your browser settings. Please note that disabling essential cookies may cause some basic platform functions to not work correctly. Each browser manages cookies differently — you can find detailed information on this in your browser's help section.
Your Rights
kbx8 believes you should have control over your own information. Your fundamental rights are described below:
Right of Access
You have the right to know what information we hold about you. Upon request, we will provide you with a copy of the data we hold.
Right to Rectification
If any information stored about you is inaccurate or incomplete, you may request that it be corrected or updated.
Right to Erasure
In certain circumstances, you may request that your personal information be deleted. If we are required to retain certain data due to legal obligations, we will inform you.
Right to Restrict Processing
In special circumstances, you may request that the processing of your data be restricted, although this may limit access to some services.
Right to Data Portability
You may receive the information we hold about you in a structured and commonly used format.
Right to Withdraw Consent
Where data processing relies on your consent, you may withdraw that consent at any time.
Account Security
kbx8 applies advanced security measures to keep your account secure. However, data protection is a shared responsibility — some precautions are also required on your part.
8.1 Security Measures by kbx8
- SSL encryption is ensured on all connections
- Suspicious login or transaction activity is automatically monitored
- If unusual activity is detected, the account is temporarily secured
- Regular system audits and security tests are conducted
8.2 What You Should Do
- Use a strong, unique password and change it regularly
- Never share your login credentials with anyone
- Log out of your account after using a public or shared device
- If you notice any suspicious activity on your account, notify our support team immediately
- Stay alert for phishing or fraudulent messages — kbx8 will never ask for your password or PIN via email or message
Minor Protection
kbx8 is strictly for individuals aged 21 and above only. We do not knowingly collect personal information from anyone under the age of 21.
An age verification process is conducted at the time of account registration. If we become aware that a user is under 21, the relevant account will be closed immediately and any collected information will be deleted.
If you believe that a minor has opened an account on kbx8, please contact us immediately at [email protected].
Policy Changes
kbx8 may periodically update this privacy policy to keep pace with changes in technology, the legal environment, or business needs.
For any significant changes, we will notify you through the following methods:
- A notification will be sent to your registered email address
- A notification will be displayed when you access the platform
- The "Last Updated" date at the top of the policy will change
Continuing to use the platform after the updated policy is published will be considered as your acceptance of the new policy. If you do not agree with the changes, you may contact the support team to request account closure.
Contact Us
Privacy Inquiries
If you have any questions about this privacy policy, wish to exercise any rights regarding your information, or want to raise a concern, please contact the kbx8 support team through any of the following channels:
We aim to respond to your inquiries as quickly and thoroughly as possible. Complex requests may require more time, in which case we will keep you updated on the progress.